Refund Policy

Last updated: [Insert date]

This Refund Policy explains when and how customers may request a refund for purchases made through dscrd.wtf.

1. Overview

We want billing to be clear, fair, and easy to resolve.

Refund requests can be submitted:

• through your account panel at /account/billing; or
• by email at billing@dscrd.wtf.

Requests submitted through the account panel are usually faster. Email requests may take longer.

All refund requests are reviewed manually. Submitting a request does not guarantee that a refund will be approved.

We try to respond to refund requests within 72 hours. This is a target response time, not a guarantee, and may vary depending on request volume, payment provider delays, fraud checks, or missing information.

2. Subscription Refunds

You may request a refund for a subscription payment if the subscription was purchased or renewed less than 14 days before the refund request.

To qualify for review, the request must be submitted within 14 days from the date of the relevant subscription payment.

Unless required otherwise by applicable law, subscription payments older than 14 days are non-refundable.

If a subscription refund is approved, the related subscription will be cancelled automatically. After cancellation, your access to paid subscription features may end immediately or at the time the refund is processed, unless we tell you otherwise or unless applicable law requires a different result.

A subscription refund only applies to the payment that was reviewed and approved. It does not automatically refund earlier subscription payments unless those payments are separately eligible and approved.

3. Boost Refunds

Unused boosts are refundable.

A boost is considered unused if it has not been redeemed, consumed, activated, applied, transferred, or otherwise used in connection with your account or any dscrd.wtf feature.

Used boosts are not refundable unless required by applicable law or unless we determine that there was a billing, technical, or platform error.

If a boost refund is approved, the refunded boost may be removed from your account.

4. EU Consumer Withdrawal Rights

If you are a consumer located in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days without giving a reason.

The withdrawal period generally expires 14 days after the date the contract is concluded, unless a different period applies under mandatory consumer law.

For digital services, subscriptions, digital content, boosts, or other immediately accessible features, your right of withdrawal may be limited or lost once performance begins or the digital item is provided, where permitted by applicable law and where you have given the required consent and acknowledgement during checkout.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under EU or local law.

5. How to Request a Refund

The easiest way to request a refund is through:

/account/billing

You may also email us at:

billing@dscrd.wtf

To help us review your request, please include:

• the email address linked to your dscrd.wtf account;
• the purchase, invoice, or transaction you want refunded;
• whether the request relates to a subscription or unused boosts; and
• any relevant details, such as duplicate billing, technical issues, or accidental purchase.

We may ask for additional information if needed to verify the purchase, process the request, prevent fraud, or comply with legal or accounting obligations.

6. Manual Review

Every refund request is reviewed manually.

When reviewing a refund request, we may consider:

• the date of the purchase or renewal;
• whether the subscription payment is within the 14-day refund period;
• whether boosts have been used;
• account activity related to the purchase;
• previous refund requests;
• suspected fraud, abuse, or misuse;
• technical or billing errors; and
• any mandatory rights you may have under applicable law.

We may approve or deny a refund request based on the circumstances of the request, unless applicable law requires a refund.

7. Abuse of Refunds

We may deny a refund request if we reasonably believe the refund system is being abused.

This may include, but is not limited to:

• repeated refund requests after receiving access to paid features;
• a pattern of purchasing, using, and refunding subscriptions or boosts;
• attempts to obtain paid services without payment;
• fraudulent or misleading refund claims;
• chargebacks filed after a refund was already provided or offered; or
• other activity that appears abusive or unfair.

This does not limit any mandatory refund, withdrawal, or consumer rights you may have under applicable law.

8. Processing Time

Approved refunds will be issued to the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, card issuer, or platform involved. Once we issue the refund, we do not control how long your bank or payment provider takes to make the funds available.

9. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute with your bank, card issuer, or payment provider, please contact us first through /account/billing or at billing@dscrd.wtf.

Chargebacks can create serious costs, account risk, and payment processing issues for small services like dscrd.wtf, especially when the issue could have been resolved directly.

We will always try to review legitimate refund and billing requests fairly. Filing a chargeback for a valid charge, without first attempting to resolve the issue with us, may result in suspension of paid features, account limitations, or recovery of unpaid amounts, where permitted by law.

This section does not prevent you from exercising any legal rights you may have to dispute a payment.

10. Billing Errors

If you believe you were charged incorrectly, charged twice, or charged after cancellation, please contact us through /account/billing or at billing@dscrd.wtf.

If we confirm that a billing error occurred, we will refund the incorrect charge or otherwise correct the issue.

11. Non-Refundable Items

Unless required by applicable law, we do not provide refunds for:

• subscription payments requested more than 14 days after purchase or renewal;
• boosts that have already been used;
• purchases connected to refund abuse, fraud, or misuse;
• account restrictions, suspensions, or terminations caused by a violation of our Terms of Service;
• payments made by mistake after the service or boost has been used; or
• purchases made through a third party, where that third party’s refund process applies.

12. Data Protection

Refund requests may require us to process personal data such as your account email, billing identifiers, transaction information, payment status, account activity, and support communications.

We process this information to review refund requests, provide customer support, comply with legal obligations, prevent fraud and abuse, and maintain accurate accounting records.

More information about how we process personal data will be provided in our Privacy Policy.

13. Contact

For refund and billing questions, contact:

billing@dscrd.wtf